Kareo Live
Annual Billing Company Success Summit
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Tebra Technologies, Inc. (“Tebra”) operates each website (“Site”) that links to these Terms of Use to provide online access to information about Tebra and the products, services, and opportunities we provide.
By accessing and using the Site, you agree to these Terms of Use.
You may use the Site, and the information, writings, images and/or other works that you see, hear or otherwise experience on the Site (the “Content”) solely for your non-commercial, personal purposes and/or to learn about Tebra products and services, and solely in compliance with these Terms of Use.
We may revise and update these Terms of Use, the Site and the Content from time to time. All changes are effective when we post them. Your continued use of the Site following the posting of revised Terms of Use means that you accept and agree to the changes.
You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to:
The Site is protected by applicable intellectual property and other laws, including trademark and copyright laws. The Site, including all intellectual property rights in the Site, belongs to and is the property of Tebra or its licensors (if any). Tebra owns and retains all copyrights in the Content. Except as specifically permitted on the Site as to certain Content, the Content may not be copied, reproduced, modified, published, uploaded, posted, transmitted, performed, or distributed in any way, and you agree not to modify, rent, lease, loan, sell, distribute, transmit, broadcast, or create derivative works based on the Content or the Site, in whole or in part, by any means. Tebra, Kareo and PatientPop, including their logos, and other marks used by Tebra from time to time are trademarks and the property of Tebra. The appearance, layout, color scheme, and design of Tebra.com site are protected trade dress. Customer does not receive any right or license to use the foregoing. Tebra may use and incorporate into the Site or Tebra Service any suggestions or other feedback you provide, without payment or condition.
You represent that you have all right, title, and interest to materials you post on the Site or provide to Tebra (“User Content”), including but not limited to any consent, authorization, release, clearance or license from any third party (such as, but not limited to, any release related to rights of privacy or publicity) necessary for you to provide, post, upload, input or submit the User Content, and that posting such User Content does not violate or constitute the infringement of any patent, copyright, trademark, trade secret, right of privacy, right of publicity, moral rights, or other intellectual property right recognized by any applicable jurisdiction of any person or entity, or otherwise constitute the breach of any agreement with any other person or entity. You further represent and warrant that you are who you say you are, that you have not submitted fictitious, false or inaccurate information about yourself, and that all information contained in the posted User Content is true and your own work or work you are authorized to submit, and that the posted User Content do not contain any threatening, harassing, libelous, false, defamatory, offensive, obscene, or pornographic, material, or other material that would violate any other applicable law or regulation. You agree that you will not knowingly and with intent to defraud provide material and misleading information. You represent and warrant that the User Content you supply do not violate these Terms of Use.
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement on the Site or the Service should be sent to Tebra’s designated Copyright Agent. See the Claims of Copyright Infringement instructions below.
This Site is provided by Tebra on an as “as-is” basis. Tebra makes no express or implied representations or warranties of any kind, as to the operation of the Site, or the Content, information, materials, or products included on this Site. To the fullest extent permissible by applicable law, Tebra disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Tebra does not warrant that the Site will operate error-free or that this Site and its server are free or computer viruses and other harmful goods. If your use of the Site or the Content results in the need for servicing or replacing equipment or data, Tebra is not responsible for those costs.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL TEBRA, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
IF, NOTWITHSTANDING THE OTHER TERMS OF THIS AGREEMENT, TEBRA IS DETERMINED TO HAVE ANY LIABILITY TO YOU OR ANY THIRD PARTY FOR ANY LOSS, HARM OR DAMAGE, YOU AGREE THAT THE AGGREGATE LIABILITY OF TEBRA AND ITS OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS OR SUPPLIERS SHALL IN ALL CASES BE LIMITED TO ONE HUNDRED DOLLARS.
You understand and agree that you are responsible for your behavior and your User Content on the Site. You agree to indemnify, defend and hold harmless Tebra, its parent companies, subsidiaries, affiliated companies, joint venturers, business partners, licensors, employees, agents, and any third-party information providers from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of your use, misuse, or inability to use the Site or the Content, or any violation by you of these Terms of Use.
The Site and the Content are for informational purposes only. No medical advice is rendered through the Site by Tebra and the Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you read on the Site. Tebra does not recommend or endorse any specific procedures, products, tests, physicians, opinions, or other information that may be mentioned on the Site. Reliance on any information provided on the Site, whether by Tebra or any other party is solely at your own risk. If you think you may have a medical emergency, call your physician or 911 immediately.
This Site is created and controlled by Tebra in the State of California. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. By use of this Site you irrevocably consent for any and all disputes with Tebra to the venue of state or federal courts located in the State of California. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time with or without notice to its users.
Google Analytics is used to analyze traffic to this website. Google Analytics does not create individual profiles for visitors, nor Google Analytics does have a database of individual profiles for each visitor. Google Analytics only collects aggregate data. For more information about the privacy policy for Google Analytics, please click here.
We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the Site infringe your copyright, you may request removal of those materials (or access to them) from the Site by submitting written notification to our copyright agent designated below. In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:
Tebra Technologies, Inc.
1111 Bayside Drive, Suite 150
Corona del Mar, CA 92625
Attn: General Counsel
legal@kareo.com
If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective. Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
The following Terms and Conditions apply specifically to Kareo Live, a paid event for billing companies, which will take place over the course of 3 days with general sessions on thought leadership and the future of healthcare, informational sessions on optimization and growth within the Kareo platform, as well as specified training programs to help billers advance their skills. The event will also provide a space for product focus groups, customer testimonials and opportunities for prospective customers to interact with the Kareo team.
Kareo Live 2022 Attendee Conduct
Tebra requires all Attendees to be respectful and professional to our staff, location hosts, speakers, and other Attendees and their guests or families throughout Kareo Live 2022, even during non-scheduled downtime and breaks. Tebra reserves the right to ask Attendee and/or their guests to leave the conference room and hotel immediately should they be deemed rude, uncooperative, unprofessional, intoxicated or in possession of any illegal substance. In such case, the Attendee’s fees for Kareo Live 2022 will not be reimbursed under any circumstances.
Liability Waiver
While we take every possible measure to ensure Attendee safety at Kareo Live 2022, we can not control everything. For this reason, Attendee is legally responsible for their safety and behavior and agrees to, and is held legally liable to, the following statements:
I, the willing Attendee of Kareo Live 2022, hereby accept all risk to my health and of my injury or death that may result from participating in Kareo Live 2022 and I hereby release Tebra and its officers, employees, interns, contractors, sponsors and representatives from any and all liability to me, my personal representatives, estate, heirs, next of kin, and assigns for any and all claims and causes of action for loss of or damage to my property and for any and all illness or injury to my person, including my death, that may result from or occur during my participation at Kareo Live 2022, whether caused by negligence of Tebra, its governing board, officers, employees, or representatives, or otherwise. I further agree to indemnify and hold harmless Tebra and any third-party company from liability for the injury or death of any person(s) and damage to property that may result from my negligent or intentional act or omission while attending and participating in Kareo Live 2022. Under no circumstances will Tebra or its assigns be held liable for my injury or death or any loss or damage of my personal belongings resulting from my participation in Kareo Live 2022. Should I require emergency medical treatment as a result of accident or illness arising during my attendance and participation in Kareo Live 2022, I consent to such treatment. I acknowledge and I agree to be financially responsible for any medical or legal bills that may be incurred as a result of emergency medical treatment. I will notify Tebra verbally and in writing if I am at any time injured prior to, during, or after Kareo Live 2022 in my travels or attendance, or if I have medical conditions about which emergency medical personnel should be informed; however, I understand that Tebra is not legally obligated to act on that information in any way or to providing any medical service whatsoever to me. I agree that if I have any medical or psychological conditions that may hamper me from fully and healthfully participating in Kareo Live 2022 that I will notify Tebra and that Tebra retains the right to ask that I not participate in portions of or the entirety of Kareo Live 2022.
Liability Disclaimer: No Professional Advice
The information contained in or made available by Tebra any third-party through Kareo Live 2022 or their websites or services cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, mental, financial, medical, psychological, or legal fields. Tebra does not offer any professional personal, medical, financial or legal advice and none of the information contained in Kareo Live 2022 should be confused as such advice. Neither Tebra nor its assigns, sponsors, speakers, partners, contractors or any of their affiliates will be liable for any direct, indirect, consequential, special, exemplary or other damages to the Attendee or the Attendee’s business, including economic loss, that may result from participation in Kareo Live 2022 or from the use of, or the inability to use, the materials, information, or strategies communicated through Kareo Live 2022 or any products or services provided pursuant to Kareo Live 2022, even if advised of the possibility of such damages. Under no circumstances, including but not limited to negligence, will Tebra be liable for any special or consequential damages that result from Attendee’s participation in Kareo Live 2022. To be clear: You, the Attendee, alone are responsible and accountable for your decisions, actions and results in life, and by your participation in Kareo Live 2022, you agree not to attempt to hold us, Tebra, liable for any decisions, actions or results that you make or experience in business or in life due to your participation in Kareo Live at any time, under any circumstance.
Audio/Visual Rules and Release
Attendees may not, under any circumstance, use any type of recording device to capture and distribute the information provided at Kareo Live.
By participating in the Kareo Live, Attendee understands that portions of the live events may be recorded in video and audio and/or captured in still and/or digital photographs by Tebra. Attendee agrees that Tebra and its assigns have the right and permission to use such recordings and photographs should they include Attendee’s name, likeness, voice, biographical details, testimonial, or photograph for marketing, advertising or any other purpose in any media or format, online and/or offline, now or hereafter without further compensation, permission, or notification to the Attendee. Attendee understands and agrees that all recordings from Tebra’s events are the exclusive rights of Tebra and Attendee does not ask for or expect compensation for the use of recordings or photographs in which Attendee appears or speaks. Tebra owns all rights of any audio, video, and/or photograph captured during Kareo Live.
These Terms are subject to change at any time and at the sole discretion of Tebra. Please visit the site regularly for updates.
What this privacy policy covers
This privacy policy pertains to the use of the Tebra website at Tebra.com. This privacy policy covers how Tebra Technologies, Inc. (“Tebra”, We”, “Us”, or “Our”) treats personal information that Tebra collects and receives through the website Tebra.com, Kareo.com, PatientPop.com, Tebra Clinical (Electronic Health Records, or EHR), Tebra Billing (Practice Management), Tebra Marketing (including Tebra DoctorBase), or Tebra Practice Growth, as well as the Tebra Patient Portal (collectively, the “Service” or “Services”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number. Children under 13 are not permitted to use the Service, and so this privacy policy makes no provision for children’s use of the site.
General information
You do not have to give us any personal information, such as your name, email address, or Social Security number, to visit the product information portion of our website.
Tebra collects personal information when you sign up for a trial or paid subscription to the Tebra Service. When you sign up, we ask for your name, email address, phone number and your company’s demographic and financial information such as credit card information.
When you sign up for a paid subscription, we will ask you to enter your credit card or ACH information. This information is encrypted on computer systems that are secured in a locked cage at a data center co-location facility rented by Tebra.
Tebra automatically receives and records information on our server logs from your browser, including your IP address and the page you request.
Tebra uses information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, and anonymous reporting.
Tebra will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe by clicking on the link within the email.
If you’re a patient and you sign up for Tebra Patient Portal and elect to use the online patient payment service, your transaction will be processed by Stripe, Inc., and the information you provide to Stripe is subject to its privacy policy. Your credit card number and billing information will not be accessible by Tebra.
IP addresses
IP addresses are automatically reported by your browser each time you view a web page or use our Service.
IP addresses may be used for various purposes, including:
Cookies and other tracking technologies
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computers and stored on your computer’s hard drive. We do link the information we store in cookies to personal information you submit while on our website.
Tebra uses both “session” cookies and “persistent” cookies. A session ID cookie will get removed automatically when you close your Web browser. We may use session cookies to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time. We may also set a persistent cookie to store your passwords, so you don’t have to enter it more than once if you so choose. We have cookies on our site but the data is only collected in the aggregate. We use a third-party tracking service that uses cookies and other tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate.
If you reject cookies, you may still use our website, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Web beacons/gifs
Tebra uses software technology called Web beacons or clear gifs to help us better manage content on our website by informing us what content is effective. These technologies are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. In some cases, we tie information gathered by clear gifs to our customers’ personal information; an example would be tracking emails that have been opened by recipients which allows us to measure the effectiveness of our communications and marketing campaigns.
3rd-party tracking
The use of cookies by any tracking utility company is not covered by our privacy policy. We do not have access or control over these cookies. Tracking utility companies may use session ID cookies and/or persistent cookies.
We use local storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your Web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
Behavioral targeting/retargeting
We partner with a third-party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Protected health information
If you are a patient using this website, please do not provide Tebra with Protected Health Information (PHI). If you are a patient using Tebra Clinical, Tebra Billing, or Tebra Marketing (including Tebra DoctorBase), the information you provide to us through those Services may be considered PHI and will be protected by Tebra as required by federal and state laws.
Tebra may be required to disclose personally identifiable information or protected health information under special circumstances, such as to comply with subpoenas or when your actions violate the Tebra Terms of Service.
Tebra may share demographic information with business partners, such as “7% of Tebra customers are in the Los Angeles region” or the like. No personally identifiable information or protected health information will ever be used without your permission (i.e., we will ask you before using a quote or testimonial).
Third-party vendors, including Google, show our ads on sites on the Internet. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
Tebra does not rent, sell, or share personal information about you with other people or non-affiliated companies for promotional purposes except to provide products or services you’ve requested or when we have your permission.
With your consent, we do share your name and email with certain partners we may work with. If you would not like your information shared with these partners, uncheck the box when asked this option or notify us via privacy@kareo.com.
It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Tebra’s terms of use, or as otherwise required by law.
We will transfer information about you if Tebra is acquired by or merged with another company. In this event, Tebra will notify you by email or by putting a prominent notice on the Tebra website before information about you is transferred and becomes subject to a different privacy policy.
We use other third parties such as a chat service provider to provide customer service to you, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you sign up for these services, we will specify what personally identifiable information is being shared as necessary for the third party to provide that service.
If your personally identifiable information changes, or if you no longer desire our Service, you may correct it or request deletion by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
While we follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at privacy@kareo.com.
We post customer testimonials, comments, and reviews on our website which may contain personal information. We do obtain the customer’s consent to post their name along with their testimonial via email prior to posting the testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@kareo.com.
You should be aware that any personal information you submit on blogs on this site and others can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from our blog, contact us at privacy@kareo.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you click on a link to a third-party site, you will leave this site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy policies of any other service provider from whom you request services.
If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting them to visit the website. Tebra stores this information for the sole purpose of sending this one-time email. Your friend may contact us at privacy@kareo.com to request that we remove this information from our database.
Collection and use of 3rd-arty personal information
You may also provide personal information about other people, such as their name, email address, and phone number. It is your responsibility to get permission from anyone whose personal information you provide to us. We will only use that personal information for the purpose of completing your request.
Social media widgets
Our website includes social media features, such as the Facebook Like button and widgets, such as the Share This button or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
Single sign-on
You can log in to portions of our main Tebra website using sign-in services such as LinkedIn Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. Services like LinkedIn Connect give you the option to post information about your activities on portions of our main Tebra website to your profile page to share with others within your network.
Information related to data collected for our customers
Tebra may collect information under the direction of its customers and has no direct relationship with the individuals whose personal information it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our Service, please contact the customer that you interact with directly. We may transfer personal information to companies that help us provide our Service. Transfers to subsequent third parties are covered by the service agreements with our customers.
Access and retention of data controlled by our customers:
Tebra has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the Tebra customer (the data controller). If requested to remove data, we will respond within 45 days, subject to any permissible extensions. If the customer is a Covered Entity under HIPAA, your rights with respect to your protected health information are governed by HIPAA as well as our Business Associate Agreement with that customer.
We will retain personal information we process on behalf of our clients for as long as needed to provide services to our customer. Tebra will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data aggregation services and de-identified data
To the extent we receive protected health information from customers that are Covered Entities under HIPAA, we may use such information to provide data aggregation services (as that term is defined by HIPAA) and to create de-identified data in accordance with 45 CFR 164.514(a)-(c) retaining any and all ownership claims relating to the de-identified data Tebra creates from protected health information. Tebra may use, during and after this agreement, all aggregate non-identifiable information and de-identified data for purposes of enhancing the Service, technical support, and other business purposes, all in compliance with the HIPAA Privacy Standards, including without limitation the limited data set and de-identification of information regulations.
California privacy rights
If you are a California resident, please see our Supplemental Notice for more information about the personal information we collect about California consumers and the rights afforded to you under the California Consumer Privacy Act.
Changes to this privacy policy
Tebra may update this policy at any time for any reason. We encourage you to periodically review this page for the latest information on our privacy practices.
Questions
If you have questions or suggestions you can contact us at:
Tebra Privacy
1111 Bayside Drive, Suite 150
Corona del Mar, CA 92625
888-775-2736
privacy@kareo.com
The following Refund Policy applies specifically to Kareo Live, a paid event for billing companies, which will take place over the course of 3 days with general sessions on thought leadership and the future of healthcare, informational sessions on optimization and growth within the Kareo platform, as well as specified training programs to help billers advance their skills. The event will also provide a space for product focus groups, customer testimonials and opportunities for prospective customers to interact with the Kareo team.